Shipping & Exchange Policy

Shipping Information

Processing Times

All orders are processed in the order they are received. Please allow 2–5 business days for your order to be processed.

Delivery Times

Once shipped, orders typically arrive within:

10–14 business days (Standard Delivery, U.S.)
Delivery times may vary during peak seasons, holidays, or due to carrier delays.

You will receive a shipping confirmation email with tracking information as soon as your order is on its way.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order size.

Lost or Delayed Packages

If your package is delayed or appears lost in transit, please reach out to our team at support@onlyinboston.com. We’ll work with the carrier to help locate your order.

Exchanges

We want you to love your Only In Boston gear. If something isn’t right, we’re here to help.

Exchange Window

Items may be returned within 30 days of delivery for a refund or store credit.

Exchange Eligibility

To be eligible for a return, items must be:

Unworn and unwashed
In original condition
With all tags attached
Free of odors, stains, or signs of wear

Final sale items are not eligible for return.

How to Start an Exchange

Exchanges

If you’d like to exchange an item for a different size or style, email us at exchanges@onlyinboston.com. We’ll help you find the right fit.

Refunds

Refunds are issued to the original payment method once your return is received and inspected. Please allow 30 business days for processing.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at support@onlyinboston.com. We’ll make it right.